Contact us: +44 (0) 203 478 8815
Contact us: +44 (0) 203 478 8815

FAQs

Can I commission a specific design from you?

  • Can I commission a specific design from you?

    If the design is in keeping with Francesca’s design philosophy, we are very happy to custom design a piece for you. Please contact us to discuss your idea.

Do you ship internationally?

  • Do you ship internationally?

    Yes, we ship all our creations internationally using FedEx. We charge a flat rate of £30. At present we do not ship to:

    Central African Republic – CF
    Comoros
    Cuba
    Equatorial Guinea – GQ
    Falklands
    Guinea Bissau – GW
    Iran – IR
    Johnston Island
    Kiribati
    Korea, North (North Korea)
    Mayotte Island
    Myanmar – MM
    Nauru
    Niue
    Saint Pierre Et Miquelon
    Sao Tome & Principe
    Sierra Leone – SL
    Solomon Islands
    Somalia – SO
    St. Helena (S. Atlantic)
    Sudan – SD
    Syria – SY
    Tajikistan
    Tokelau Islands
    Turkmenistan, Republic Of – TM
    Tuvalu
    Wake Islands

FAQs

  • Do you ship internationally?

    Yes, we ship all our creations internationally using FedEx. We charge a flat rate of £30. At present we do not ship to:

    Central African Republic – CF
    Comoros
    Cuba
    Equatorial Guinea – GQ
    Falklands
    Guinea Bissau – GW
    Iran – IR
    Johnston Island
    Kiribati
    Korea, North (North Korea)
    Mayotte Island
    Myanmar – MM
    Nauru
    Niue
    Saint Pierre Et Miquelon
    Sao Tome & Principe
    Sierra Leone – SL
    Solomon Islands
    Somalia – SO
    St. Helena (S. Atlantic)
    Sudan – SD
    Syria – SY
    Tajikistan
    Tokelau Islands
    Turkmenistan, Republic Of – TM
    Tuvalu
    Wake Islands

How can I book an appointment to view the collection? Where are you based?

  • How can I book an appointment to view the collection? Where are you based?

    Please call us on +4403478 8815  or email us to book an appointment. We are based in Mayfair, London.

If I purchase an item on backorder when can I expect it to receive it?

  • If I purchase an item on backorder, when can I expect it to receive it?

    Items on backorder are usually delivered within six weeks from the moment you place your order. Should you require a particular delivery date, please contact us and we will do our utmost to accommodate your wishes.