Contact us: +44 (0) 203 478 8815
Contact us: +44 (0) 203 478 8815

Terms and Conditions

Terms and Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The Francesca Grima website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Acceptance of your Order

The display of any item on our website is not an offer to sell and Francesca Grima Limited shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

Backorder

Please note that all backorder items are non-returnable, non exchangeable. Please allow up to 6 weeks delivery on made to order items.

Delivery

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and overseas orders are shipped by FedEx for a speedy delivery. UK orders are shipped free of charge. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please email us and we will either track your shipment for you or email you a tracking number which can be used on the FedEx website www.fedex.com.

Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or if items are out of stock.

We ship to all countries via FedEx. All orders to Non-European countries will be shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.

If you for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to Francesca Grima Limited and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.

We require that all parcels are signed for in person. Some countries allow consignees to authorise parcels to be left unattended (eg. Outside the delivery address), however we strongly advise against this. Consignees that authorise this form of delivery do so at their own risk, neither Francesca Grima Limited nor FedEx can then be held responsible for lost/stolen parcels.

First time orders

All first time orders can only be sent to the billing address.

Shipping Rates

UK – Free of Charge
Rest of the World – £30

Returns/Exchange policy

Unsuitable items may be refunded or exchanged within 5 days from the date you sign for the delivery. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorization Reference number by emailing us at returns@francescagrima.com. Please include your original receipt in the returned parcel. You must write your Return Authorization Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted.

Returns received after the 5 day time frame are accepted at the discretion of Francesca Grima Limited and can only be refunded with a credit note which can be used online.

Please note that we are unable to accept returns or exchanges on earrings. In addition fine jewellery containing precious stones or diamonds can not be returned or exchanged. We will contact you after you purchase fine jewellery to ensure you understand the terms and conditions and to give you the address to which the piece(s) needs to be returned. The product you return must be in new, unused, and unworn condition with all the original packaging and tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post/DHL/FedEx and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Please Note that return shipping must be covered by the client. Francesca Grima Limited is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them.

Customers’ statutory rights are unaffected.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on FrancescaGrima.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Payment

Payment can be made securely online by PayPal. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

Currency Exchange

Purchases are billed in UK £ Sterling. Please note that other currency amounts shown on the website are approximate values.

The Website

Given the unpredictability of technology and the online environment, Francesca Grima Limited makes no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, “as is”, and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

Jurisdiction

This website is controlled and operated by Francesca Grima Limited in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

Copyright Statement

This website is owned and operated by Francesca Grima Limited London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Browns and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Francesca Grima Limited.

General

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.